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Satisfaction and Improvement Survey

In an effort to ensure OTC continually improves its services,
we would like to know your views

Please answer the following questions, with 1 being ‘Not Satisfied’ and 5 being ‘Very Satisfied’ or provide a Yes / No answer where appropriate.

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Initial Enquiry or Quotation. How satisfied were you with: -

The response time in dealing with your enquiry or providing a quotation?
The presentation and content of the quotation?
Was the quotation sent to the correct person?

Work Performed. How satisfied were you with: -

The service turnaround?
The technical content provided?
Were the goods adequately packed and received undamaged?
The presentation of any certificate and results?

Delivery and Packing: -

Were the goods delivered correctly and on time?
Was all expected documentation received?

Calibration Certificates and Invoices can be sent electronically. Please provide contact details in the comments box below if you would like to receive this service.

Overall Experience. How satisfied were you with: -

The helpfulness of OTC staff?
Our overall performance?
Overall value for the service provided?

Calibration Certificate & Invoice

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0286
UKAS accredited calibration laboratory for those activities as listed on the UKAS schedule of accreditation

FS11427

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